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Privacy Policy | FastFixCell

Privacy Policy

Effective Date: June 24, 2025

Last Updated: June 24, 2025

At FastFixCell, we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our stores. Please read this policy carefully.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

  • Contact Details: Name, phone number, email address, physical address
  • Device Information: Make, model, serial/IMEI numbers, repair history
  • Payment Information: Processed securely through third-party providers (we don't store full payment details)

Technical Data

  • Website Usage: IP address, browser type, device type, pages visited
  • Location Data: For store locator and service area verification
  • Cookies: To enhance user experience (see Section 7 for details)

2. How We Use Your Information

We use your information for the following purposes:

  • To process and complete your device repairs and service requests
  • To communicate with you about your repairs (status updates, completion notices)
  • To provide customer support and respond to inquiries
  • To process payments and prevent fraudulent transactions
  • To improve our website, services, and customer experience
  • To send promotional offers (only with your consent)
  • To comply with legal obligations and protect our rights

3. Data Protection & Security

We implement robust security measures to protect your information:

  • All sensitive data is encrypted during transmission (SSL/TLS)
  • Strict access controls limit employee access to your information
  • Regular security audits and system monitoring
  • Secure storage with industry-standard protections

Despite our safeguards, no system is 100% secure. We cannot guarantee absolute security but we continuously work to protect your data.

4. Device Data & Privacy

Important: We do NOT access your personal data (photos, messages, etc.) unless specifically required for a service you've requested (like data recovery) and only with your explicit consent.

  • We recommend backing up your device before any service
  • For certain repairs, we may need to reset your device (we'll notify you first)
  • We never copy, store, or share your personal data without permission

5. Third-Party Services

We may use trusted third parties to help operate our business:

  • Payment Processors: (e.g., Square, PayPal) - We don't store your full payment details
  • Communication Tools: For appointment reminders and service updates
  • Analytics Providers: To understand website usage patterns
  • Marketing Platforms: Only if you've opted in to marketing

These third parties are contractually obligated to protect your information and may only use it as we direct.

6. Your Privacy Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (where legally permitted)
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information in Section 9.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Enable certain website functionalities

You can control cookies through your browser settings. Disabling cookies